Monthly agreements · San Diego County
Managed IT services, without the tiered help desk.
A flat monthly agreement covering the equipment, the upkeep and the people using it — delivered by one person who already knows your environment, instead of whoever is next in the queue.
- Best fit
- Offices of roughly 5 to 60 people
- Billing
- Flat monthly, per user and device
- Escalation path
- There isn't one. It's me.
- Lock-in
- None. Month to month.
What's in the monthly plan
The work that happens whether or not anything is broken.
Most of the value in a managed agreement is invisible. These run on a schedule, every month, across every site.
| Included | What it means in practice |
|---|---|
| Proactive system maintenanceScheduled | Health checks across servers, workstations and network gear — disks, memory, services, event logs, certificates and the small failures that turn into outages if nobody looks. |
| Service and event monitoringContinuous | Alerting on the failing drive, the dropped VPN tunnel, the backup that silently stopped running. I'd rather hear it from a monitor than from your office manager. |
| Patch managementMonthly cycle | Operating systems, firmware and applications. Anything rated urgent gets handled the same week rather than waiting for the cycle. |
| Vulnerability scanningRecurring | Scans across the network and endpoints, with findings triaged and closed rather than handed to you as a 200-page PDF. |
| System clean-upOngoing | Storage reclaimed, startup bloat removed, stale accounts disabled, old machines properly retired. |
| On-demand supportUnlimited | Every employee can reach me directly. No per-incident billing, because charging per call teaches people not to call. |
| Hardware upgrades and optimisationPlanned | Replacement scheduled against warranty dates and real performance, not after a machine dies in the middle of a deadline. |
| Vendor and warranty handlingIncluded | The ISP, the phone carrier, the line-of-business software vendor, the warranty depot. I make those calls so your staff don't. |
Beyond the monthly checklist
Six things happen to every piece of equipment in your office. I handle all six.
Right size for the business, not the vendor's margin.
I buy it on your behalf and track the order in.
Racked, configured, tested and documented.
When it fails, I file the claim and chase it.
Patched, scanned and watched every month.
Your staff call me — not a ticket queue.
Being straight about it
Who this fits, and who it doesn't.
It fits an office of roughly five to sixty people where the technology is essential but there's no reason to employ someone to run it.
Good fits: medical and dental practices, law and accounting firms, engineering and construction offices, property management, distribution and light manufacturing — anywhere downtime is expensive and the environment is a mix of on-prem and cloud.
Poor fits: businesses that need staffed coverage overnight and on weekends, offices spread across many states, or anyone who wants a twenty-person help desk with a formal SLA and three escalation tiers. Those are real requirements and I'd rather tell you up front than lose a year of your time.
The honest tradeoff: a one-person provider means no queue, no handoffs and no re-explaining your setup — and it means one person's calendar. I'm direct with clients about both sides before anyone signs.
Controls that support HIPAA obligations for regulated practices. BAA available.
Common questions
What people ask before signing.
How is this priced?
Flat monthly, quoted after I walk the office and see what's actually there — counted by user and by device, not guessed from a headcount over the phone.
There's no hourly meter running underneath it. If something breaks on a Tuesday, calling me doesn't cost extra, and that's deliberate: the moment support costs money per call, people stop calling and small problems become expensive ones.
Is there a long contract?
No multi-year lock-in. If the service isn't worth what it costs, a contract shouldn't be what keeps you. My longest clients have been here ten years without one holding them.
What happens when you're on vacation or sick?
Fair question, and the honest answer is that a one-person provider is a real tradeoff. What I do about it: monitoring and patching run automatically whether I'm at a desk or not, everything is documented rather than living in my head, and I tell clients in advance when I'll be out and who to call for a genuine emergency.
In exchange you never explain your environment to a stranger. Decide which tradeoff you'd rather have — some businesses genuinely want a twenty-person help desk, and I'll say so when that's the better fit.
Can you work alongside our existing IT person?
Yes. Co-managed arrangements are common — an internal person handling day-to-day while I own the infrastructure, the monitoring and the projects they don't have time for.
Do you handle HIPAA requirements?
I implement and maintain the technical safeguards side: access controls and MFA, device encryption and management, audit logging, backup and recovery, network segmentation, and email protection. I'll also sign a BAA.
What I can't do is be your compliance officer. Policies, training records and risk assessments are the practice's responsibility, and anyone telling a dental or medical office that buying IT makes them HIPAA compliant is selling something.
Also worth reading
Where to go next.
Monthly support across San Diego County